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Privacy Policy
Our Privacy Policy
At CharmeChalets we respect your privacy. This Privacy Policy aims to inform you about our privacy practices and to help you understand our privacy choices when you use our website and services. We strive to protect and process your personal data with equal care in a legal and transparent manner. (You; as a customer, potential future customer, visitor to our website or other natural person who has contact with us. We, as owner of CharmeChalets.be.). Contact details can be found at the bottom of this policy. What personal data do we collect and process? The types of personal data that we generally collect and process include Identification data: When you make a booking request via the online contact form, we collect your name, address, telephone number and e-mail address. Transaction data: If you want to rent, we collect additional financial information such as your bank account number. Visiting information: Based on your visit to our website, we track certain information and store certain types of information when you interact with us. We do not collect or use sensitive personal data related to religious, political or philosophical beliefs, sexual orientation, ethnicity or health. Why do we use your personal data? In principle, we will use your personal data: in the context of the performance of a contract, to comply with laws and regulations, for the legitimate interests of charmechalets.be and to function, to provide you with relevant information when we have your consent, to optimize our services, to prevent and detect violations of laws and regulations to which we are bound. How long do we store your personal data? We do not store your personal data longer than necessary for the purposes for which it was collected. With regard to potential customers, we keep the personal data for 2 years. Customer and supplier data is kept for the duration of the contract and for the period required by law thereafter. When assessing the retention period of personal data, we adhere to the data retention requirements as prescribed by applicable law. In certain cases, we may be required by a supervisory authority or due to an ongoing process to retain certain data beyond the aforementioned period. In that case, we only keep the data to the extent that it is strictly necessary for the authority or for the process. With whom do we share your personal data? We share your personal data within Charmechalets and, in a limited number of cases as described below, outside our organization. In some cases we are legally obliged to share your data with external parties to whom we are legally obliged to transfer personal data. These authorities include tax authorities, the police, courts, arbitration/mediation bodies as well as lawyers. We may also transfer personal data to trusted third parties. These third parties include providers of internet services, cloud services, rental companies or financial institutions. We do not transfer your personal data to third parties for secondary use or unrelated purposes. The security of your information is important We strive to take all reasonable and appropriate steps to protect the personal information we hold against loss, misuse and unauthorized access. To this end, we use a safety management structure; only authorized persons within the organization have access to personal data. Your rights regarding your personal data You have the right to access your personal data. If you request it, we will provide you with a description of the personal data we have about you, the reason why we collect your data, the external parties to whom the data is transferred and the reasons for any automatic processing of your data. You have the right to correct your personal data. If you believe that your data is incorrect (or incomplete), you can ask us to rectify it. You have the right to have your personal data erased. If you suspect that we are processing your data unlawfully, you can ask us to delete it. You have the right to restrict or object to our use of your personal data. You have the right to transfer your personal data in the context of data portability. Contact Please contact us via the channels below if you have any questions regarding your personal data and privacy, to exercise your aforementioned rights and/or if you no longer wish to receive our personalized communication. Contact us by email via the contact form. We strive to protect your privacy. If you have any questions, feel free to contact us.